If your vacuum won’t start, please fallow the step below:

1- Verify the power supply. 

Make sure your fuse/circuit breaker is good and hasn’t surged

Is the vacuum plugged in?

Are you using the proper 120 voltage?

Are you using an extension cord?  Using an extension cord is highly discouraged.

2- Verify the vacuum power cord/plug. 

Contact us at 1-800-776-7891 if there is any damage to the power cord / plug

3- Verify the on/off switch. 

Use a multimeter or an ohmmeter to check for continuity. if there is no continuity, contact us at 1-800-776-7891 to initiate a warranty claim.

Please follow the steps below:

1- Verify if filter is well installed. The HEPA filter is mandatory for fine dust/dry pickup and the foam filter is mandatory for liquid pickup.

2- Verify if filter is damaged. If yes, replace the filter immediately. Click on the following link to purchase a new one.

3- Make sure the filter is clean. If clogged, please clean it by following the maintenance guide. Click on the link below to see details.

If all of the above has been done and the problem persists, please contact us at 1-800-776-7891 for assistance.

Turn off and unplug the vacuum cleaner immediately. Make sure you didn’t vacuum any smoking or burning debris.

If not, contact us directly to fix the issue.

If you have loss of suction please follow these steps:

1- Make sure the hose is well inserted in the port and locked in place.

2- Make sure your filter is clean. A clogged filter will affect suction power.

3- Make sure your tank is full. If so, empty it.

4-  Verify if the hose has a hole. If so, you need to replace it. Click on the link below to purchase a new one.

If all of the above has been done and the problem persists, please contact us at 1-800-776-7891 for assistance.

Please make sure you environment is not too dry. If so, add moisture to the air. You can use a console or humidifier.

If all of the above has been done and the problem persists, please contact us at 1-800-776-7891 for assistance .

Is your vacuum brand new?

If yes – New motors often will have a break-in, “motor odor.”  This should go away after several minutes of running. The cause is the varnish that is on the motor windings. After the break-in period, this odor should no longer be present.

If not – Turn off and unplug the vacuum cleaner immediately and please contact us at 1-800-776-7891 for assistance .

Is there a burning/electrical smell?

No – If the vacuum and the switch are working, the issue comes from the electrical circuit in your home.

Yes – Turn off and unplug the vacuum cleaner immediately.

Please refer to the burning smell section in this trouble shooting page.